FAQ
For any questions not answered on this page, please email us at: service@first-tank.com
WHAT IS YOUR RETURN POLICY?
First Tank has a first 30-day risk free return policy. If you are unsatisfied with your purchase for any reason, you can return your order within 30 days of purchase for your money back. In addition, we also offer a repair/replacement service for the lifetime of your purchase. Our repair/replacement service is separate from returns and does not allow for returns of product for reasons other than repair.
HOW LONG WILL IT TAKE TO GET MY ORDER?
For in-stock items, First Tank ships orders within 2-3 business days of order placement. For out of stock items, a lead time of two weeks is to be expected. We currently offer USPS Ground, USPS Priority and USPS Flat Rate shipping services . Depending on your location, it may take anywhere between 2-7 transit days for an order to be delivered, the average time being 3-7 transit days for most locations outside of Florida. If after 14 days you have not received your order, please reach out to our customer service personnel via email so we can look up the tracking information and provide assistance.
DO YOU SHIP INTERNATIONALLY?
First Tank DOES NOT ship internationally at this current time. We ship strictly within the continental USA, as well as to Hawaii, Puerto Rico, and APO addresses services by the carrier.
WHAT ARE THE PAYMENT OPTIONS?
First Tank accepts all major credit and debit cards for online purchases. PayPal may be used for specific cases in which an invoice must be manually created by our dedicated service team.
HOW DO YOU SAVE MY DATA?
Certain user/buyer data is collected during the checkout process on our website, as well as during any sign-up process to our website. We collect such data as: shipping address, billing address, email address, phone number, card information, and customer name. We do not collect data such as SSN or bank account numbers. We do not sell data to 3rd parties!